Webtide Lifecycle Support is a simple concept, a bridge between the open-source development philosophies which have provided the foundations of almost all modern software and the everyday needs of businesses large and small. Your goal is to push your business forward with high performance and low risk open-source software, and our mission is to provide that software and predictably fund ongoing open-source development. Lifecycle support provides this. Continue reading and download a non-exhaustive breakdown of features by support tier.
CVE and Security Support
Your business needs early proactive notification of potential security concerns related to your open-source software usage and Webtide provides this for our projects. Don’t wait for a CVE we file to be released publicly, with Webtide Lifecycle Support you are notified once a vulnerability has been confirmed, with information to determine if your business is affected and actionable steps to take, or early access to open-source licensed releases, to be secure well before a CVE goes live.
No one needs Production Support when everything works correctly, but when an issue surfaces your business needs the correct resolution now. As the core developers of software like Eclipse Jetty, CometD and more, Webtide are the domain knowledge experts are on hand to ensure the technology your application deploys into or embeds keeps running around the clock. With 8×5 and 24×7 packages available, your technical resources have support to ensure your issues are resolved. You work directly with a committer when needed – there are no junior support tiers or escalation runaround to go through. Simple direct access to the committer.
Production Support
Development Support
In a perfect world, issues never surface in production. With Lifecycle Support your developers have access to a private forum for unlimited, unmetered discussions on how best to leverage our projects. Not sure about the latest changes in a specification we implement? Need some guidance on what could go wrong at scale with using a new protocol? Have performance numbers that don’t make sense, or need help gathering performance metrics that actually mean something? Not sure how to implement a feature on top of our software? We encourage you to just ask, and save the days spent researching general cases, when your all that really matters is your business.
Migrations can be tough. Specifications evolve, browsers change fundamental behaviors, and open-source software continues to innovate. With Webtide Lifecycle Support you have access to much needed context and solution. Engage with us early in your process to limit or avoid costly missteps in your software migration. Depending on your level of support, even weekly video calls can be organized throughout the process to address and iterate on any potential concerns. If you find yourself under a tight deadline or short on resources, engage with us to help close the technical gap. The team at Webtide is fully equipped to work with you on your migration from start to finish to ensure it is completed in the quickest time possible.
Migration Assistatance
What We Provide
- 8 to 24 hours support, 5 to 7 days a week, year round.
- 1, 2, and 8-hour Service Level Agreements
- Private Support Repository for Questions
- CVE and Security Patches Available Immediately
- Support on open-source releases, no bait and switch licensing!