Already running Eclipse Jetty or CometD, or planning on deploying it? As part of our Lifecycle Support offering, Production Support guarantees that knowledgeable experts are on hand to ensure your application keeps running around the clock, with both 8×5 and 24×7 packages available. With no-hassle ways of getting in touch with our developers, you won’t have to play “escalation run-around” with a call center. As team members come and go through the life of your project, let Webtide be a constant touchstone that you can rely on.
Unlike other service providers, our support does not end with even when issues are not caused by Jetty or CometD. We regularly provide insight and direction to work out what component or systems are at fault. We have helped diagnose problems with applications, databases, routers and even JVM bugs that have impacted applications running on Jetty and CometD. We offer support tailored for the version of Jetty you’re actually running; we work with your existing system and won’t make you do a full upgrade just to solve a problem.
Having Production Support means we can help you when you need it – it is essential insurance to keep your applications running. But just as importantly, our Production Support offering can help avoid issues from occurring in the first place. Webtide proactively notifies clients of issues discovered in the wild that may affect them and provides tailored patches to avoid any problems with minimal change. You are never charged for any issues identified in Production Support and any bugs found during Production Support will be freely implemented into the open source project.
A proactive, informed community of Jetty experts: that’s what Webtide can offer you.
Interested? Contact us, and let’s talk.