Support
Webtide's professional support allow rapid and proactive help for keeping your
development and production systems in top shape. Subscriptions allow
topics to be discussed securely and confidentially through our easy to
use systems. This helps companies wanting to keep private their
infrastructure, or software companies needing to discuss particular
issues around end customer implementations:
Development Advice
The Developer Support contract provides responsive support by senior
jetty developers to your development team. We will respond with advice
and recommendations within a guaranteed time frame. Inquires are
unlimited. *Questions such as "How do I...," "Why does Jetty respond in
ways x,y,z..." "In your experience, which of the following ways is best
for production...?" *The contract also provides facilities for
enhancements either to Jetty or to your application at a pre-approved
hourly rate. This contract is available with current, older and
customised versions of Jetty or Hightide and its bundled components.
Production Support
The Production Support contract offers a proactive approach
to maintaining the quality and integrity of your production
deployments. We will notify you of the availability of important
fixes to help you ensure your systems are protected. In addition,
we will diagnose and triage issues arising in production to help
you rapidly pinpoint the root cause. The contract also offers
facilities for review, optimization or customisation of your
applications at a pre-approved hourly rate. This contract can
be used with any version of Jetty or Hightide and its bundled
components.
OEM Support
Our OEM Support contracts are for clients who ship products
containing Jetty. It offers the same feature set as our
Production Support contract with the additional benefit that
our support extends to diagnosing end-user issues.
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